Contact us

You can contact us by phoning our free 24-hour call centre, visiting our help desks or by email.

Free Call Centre

Call our 24-hour call centre any time - for free. We'll answer your questions and we'll help you to make the most of Celtel services.

To call us, just dial 111 from your Celtel phone. You can also call +260 977 770077 from any phone if you are abroad. You can also call 01 250707 if you are within Zambia or +260-1-250707 if you are abroad during weekends.

Help for business customers

Our business advisors spend time understanding your business. They work as part of your team to make sure that you make the most of Celtel. Ask to speak to a business advisor by calling 111 from a Celtel phone or 01 250707 from any other phone.

Help desks

If you prefer to see someone face-to-face, then visit a help desk in one of our offices (Mon-Fri, 8am-5pm. Sat 8am-12pm):

Head Office

P.O Box 320001,
Nyerere Road,
Woodlands,
Lusaka.
Phone: 01250707, 0977 770077

Celtel Shop

Arcades Shopping Mall Lusaka - 24hrs service
Shop No 21,
Great East Road,
Lusaka.
Phone: 0977 790044

Branches:

Celtel Shop Lusaka Town Centre

Grand House,
Cairo Road,
Lusaka.
Phone:01228541; 0977 790088

MandaHill Celtel Shop

Mandahill Shopping Complex,
Shop No. 35,
Lusaka.
Phone: 01 255661, 0977 770066

Celtel Cairo Road

Grand House,
Cairo Road,
Lusaka.
Phone: 01 228541, 0977 790088
Email: celtelcd@coppernet.zm

Celtel Freedom Way

Freedom Way,
Catholic Book Shop Building,
Kulima Tower
Lusaka.
Phone: 0977 790069

Kitwe Celtel Shop

Mpezeni Road,
Plot No. 9,
Kitwe.
Phone:02232423
Fax: 02232422

Celtel Shop Kitwe II

Stand 26, Shop No.1
Independence Avenue,
Kitwe.
Phone:0977 740088

Celtel L/Stone

Mosi-o-Tunya Road,
Plot 202,
Former Hifi Electric Building,
L/Stone.
Phone: 320658;0977 770099

Celtel Kabwe

Plot 19,
Independence Way,
Box 80350,
Kabwe.
Phone:05225114;0977 790066
Email:celtelkbw@zm.celtelplus.com

Celtel Shop Chipata

Plot No. 417,
Perenyatwe Road (Next to Zamtel)
Chipata
Phone: 0977 740066

Celtel Shop Ndola

Plot No. 093, Next to Shoprite
Presidents Avenue,
Ndola
Phone: 0977 770055

Celtel Shop Solwezi

Plot No. 408
Independence Avenue,
Solwezi
Phone: 0977 830395